Terms of service

TERMS OF SERVICE

This Service Policy describes how customer service and services provided by Georgina Chavez operate.

Appointments and In-Store Visits

  • All appointments must be scheduled in advance.

  • The maximum duration of each appointment is 30 minutes.

  • A maximum of one guest per appointment is allowed.

  • Punctuality is essential; in case of delay, the appointment duration may be shortened.

Appointments are intended to provide guidance and to show available models, not to modify garments.

Size Consultation

  • Size consultation is for guidance purposes only, based on our official size chart.

  • The final size selection is the customer’s responsibility.

  • Because our garments are made to order, no adjustments or changes are available afterward.

Fitting and Delivery

  • The final fitting is only for verifying size and drape.

  • The fitting does not include adjustments or alterations.

  • We do not offer custom tailoring or design personalization.

In-Store Pickup

  • Orders with in-store pickup must be collected within a reasonable time once the customer has been notified.

  • If the order is not collected within 30 calendar days, it will be considered unclaimed.

  • No refunds, exchanges, or cancellations apply to unclaimed orders.

Customer Support

For any clarification or review, customers must contact us exclusively via email:

📧 ventas@georginachavez.com

In some cases, we may request additional information to evaluate the situation.